A product may be returned if:

• It is unopened.
• It has been opened but not used.
• The complete product is returned as it was received.
• The original bottle, packaging, label, and other included items are returned in their original condition.

Used products are not eligible for return.

If you receive your fragrance and simply do not like the fragrance,if you did not use it  you may contact us within 14 days.

In this case, we can offer a replacement according to the return and exchange process.

This type of request is handled as a replacement rather than a refund.

Please contact us on WhatsApp before sending the product back so our customer service team can guide you through the process

If you receive a product that is different from what you ordered, please contact us immediately on WhatsApp.

After verification and approval:

• The incorrect product can be returned.
• Scents Bar will arrange the replacement.
• The return/replacement process will be explained to you by our customer service team.
• Where the mistake is from Scents Bar, the applicable return/replacement shipping cost will be covered by Scents Bar.

Please do not send the product back without contacting us first.

If your order arrives damaged, please contact our customer service team on WhatsApp and provide complete proof, including clear photos and/or videos showing the condition of the parcel and product.

If the damage is confirmed to have resulted from an issue on the Scents Bar side, such as incorrect or improper packing, we will arrange the appropriate replacement according to the case.

Please contact us before sending the product back so we can guide you through the correct process.

If an item is missing from your order, please contact us on WhatsApp with complete proof of the received parcel and its contents.

After verification, Scents Bar will send the missing item according to the applicable process

For damaged products, missing items, wrong products, or other return-related issues, customers may be required to provide complete photos and/or videos to our customer service team on WhatsApp.

This helps us verify the issue and determine the appropriate solution.

All returns and exchanges require prior approval from Scents Bar.

Please contact us on WhatsApp before returning any product.

Our customer service team will review your case and explain the required return, replacement, or exchange process.

Do not send a product back without receiving instructions from our team.

Exchanges and replacements are available according to the circumstances of the case.

For example:

• If you simply do not like the fragrance, we may offer a replacement.
• If we sent the wrong product, we will arrange the appropriate replacement.
• If an item is damaged due to an issue on our side, we will arrange the appropriate solution after verification.
• If an item is missing, we will send the missing item after verification.

The final process will be explained by our customer service team after you contact us on WhatsApp.

Customized and private-label orders may be arranged by contacting us on WhatsApp.

Because these products are prepared specifically according to the customer's requirements, customers should discuss the order details and return conditions with our team before confirming the order.

Any return or exchange for a customized or private-label order will be handled according to the agreed terms and the circumstances of the case.

Products purchased during a sale, promotion, or discount offer are also eligible for return or exchange, subject to the conditions mentioned in this policy.

If you have requested an Open Parcel and the parcel is returned because you do not accept or receive it, the Rs. 300 advance payment will not be refunded.

For any issue related to an Open Parcel order, please contact our customer service team on WhatsApp.

If you have requested an Open Parcel and the parcel is returned because you do not accept or receive it, the Rs. 300 advance payment will not be refunded.

For any issue related to an Open Parcel order, please contact our customer service team on WhatsApp.

If a customer refuses or does not receive an order without a valid reason, Scents Bar reserves the right not to send future parcels to that customer.

Any such case will be reviewed by our team.

If you have a return, exchange, or refund-related situation that is not specifically covered in this policy, please contact us on WhatsApp.

Our customer service team will review the circumstances and let you know whether the request can be accepted and what process applies.

Refunds are handled according to the circumstances of each case.

If you simply do not like a fragrance, the available solution is replacement rather than a refund.

For other situations, please contact our customer service team on WhatsApp before returning the product. After reviewing the case, we will explain the applicable solution and process.

For any return, exchange, replacement, damaged product, missing item, or other order-related concern, please contact us on WhatsApp before sending anything back.

Please provide your order number, relevant photos/videos, and a brief explanation of the issue so our team can assist you efficiently.

WhatsApp: [0329-5770599]
Email: [ScentsBar5@gmail.com]

Our team is here to help make the return and exchange process as simple and clear as possible.