Our regular shipping charge is:

Rs. 250

However, shipping is completely free on orders above Rs. 3,000.

We choose the courier service according to the customer's location so that your order can reach you as smoothly as possible.

Depending on your area, we may use services such as Pakistan Post or Leopards Courier, or another suitable courier service.

If you have a preferred courier, you can mention it in your order notes or contact us through WhatsApp after placing your order. We will try our best to accommodate your request where possible.

Cash on Delivery (COD) & Advance Payment Options are  available

You can place your order normally through our website and pay the amount to the delivery rider when your parcel arrives.

If you prefer to pay in advance, you can contact us through WhatsApp to receive our account details.

After making the payment, please send us a screenshot of the payment confirmation on WhatsApp so that we can confirm and process your order.

If you want to open and check your parcel before making the remaining payment, you must inform us before dispatch.

Please follow these steps:

• Mention "Open Parcel" in your order notes.
• Send us a message on WhatsApp with your order number.
• We will provide you with the payment details.
• Send Rs. 300 as an advance payment from your total order amount.
• Share the payment screenshot with us for confirmation.

The remaining amount can then be paid according to the COD arrangement when the parcel is delivered.

Important: The open-parcel facility must be requested before your order is dispatched. 

After you place your order, our customer service team will contact you by phone to confirm your order before it is dispatched. Please make sure that the name, phone number, address, city, and other contact details provided during checkout are correct and accurate. Keep your phone available so we can confirm your order and avoid any unnecessary delay in processing or delivery.

The delivery rider may contact you once or twice when attempting to deliver your order.

Please keep the phone number provided with your order active and reachable around the expected delivery date.

As delivery riders and their contact details can vary from town to town, we cannot guarantee that we will have direct contact with the rider.

If the rider is unable to reach you, your delivery may be delayed or affected.

While we always try to dispatch orders promptly, Scents Bar is not responsible for delays caused by the courier service after the parcel has been dispatched.

Delays may occasionally happen because of:

• Weather conditions
• Public holidays
• Road or transport problems
• Courier service issues
• Difficult-to-reach locations
• Unexpected circumstances beyond our control

For this reason, please keep your phone available around the expected delivery date and cooperate with the delivery rider when contacted.

Please make sure that your name, phone number, city, and complete delivery address are correct when placing your order.

An incorrect or incomplete address may cause a delivery delay or prevent the courier from delivering the parcel.

If you notice a mistake in your address after placing the order, please contact us on WhatsApp as soon as possible, preferably before your order is dispatched.

We take care when preparing and packing your order. However, parcels can occasionally be affected during transportation.

If your parcel arrives damaged, broken, or leaking, please contact us as soon as possible through WhatsApp or our customer support channels.

Where necessary, we may ask you to provide clear photos or videos of the parcel and the issue so that we can properly assess the situation and assist you.

If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact our customer service team via WhatsApp, email, or phone.

We're here to help ensure that your shopping experience with Scents Bar is as seamless and enjoyable as possible.